Why is Bookmap showing a permissions error?

If you're using Bookmap with a Rithmic connection through Leeloo and see a "permissions denied" or similar error when trying to load instruments (such as ESU5), it’s typically due to missing data permissions—specifically Market Order Data (Level 2).

Common Error Message:

"Permission denied: Market order data not enabled."

Why This Happens:

Leeloo Rithmic accounts do not include Level 2 (Market Depth) data by default. Bookmap requires this permission to display full order flow and depth of market.


How to Fix It:

  1. Contact Leeloo Support and request that Level 2 Market Order Data be enabled for your Rithmic account.

  2. Confirm that your Bookmap license is active and linked properly to your Rithmic credentials.

  3. Once Level 2 is enabled, restart Bookmap and reconnect.


If you need assistance, email:
support@leelootrading.com