Welcome Leeloo™ Traders! Please note, all sales are final. Please contact us anytime, however, and let us know how we can assist you!
It is your
responsibility to cancel any recurring subscriptions or automatic payments, and
No refunds will be issued.
Failing an account does not automatically cancel your subscription. You will continue to be charged every 30 days unless you personally log in and cancel.
To cancel your subscription please log into
LeelooTrading.com member's area and you will see a blue 'cancel' link (photo below):
Be sure you are cancelling the correct subscription. Once you cancel, Leeloo™ CAN NOT reinstate your account. It will expire on the date shown (i.e. next bill on 5/12/21)
- Verify the correct subscription - Note both the Account Number and Invoice number are displayed.
- Click the blue CANCEL button and your task is complete. You will immediately receive a confirmation email and also the blue 'cancel' link will no longer appear. (Item #3) If you paid with PayPal, you should also see in PayPal under 'Manage Subscriptions' that recurring payment from Natural Trading shows as cancelled.
PAYPAL
Leeloo™ Confirmation Email
Your member's area will look like this once you have cancelled correctly...
A Friendly Reminder...
1.
Failed Recurring Payments. Please make note of each account's renewal date and ensure your information is up to date and will process successfully. Be aware PayPal sometimes bills a day or two early. If your recurring payment fails for any reason the account will expire and we are unable to reactivate it. It requires us to establish a new account for you and manually adjust the account balance/ ALTV. As a one time courtesy for a failed payment, you will be permitted to pay a $69 reconnection fee along with the uncollected subscription fee and we will recreate the account. Your profit will be added to the new account but all accrued days will be lost. (You will need a
min of 10 new, actively traded days).
- If you use PayPal, you will need to contact them for how to update any payment details.
- If you use a credit card and choose Stripe as your payment gateway, you can log into your member's area and go to 'useful links' and click on 'update credit card info'.
Performance Account Failed Payment:
To be able to operate, trade and receive payouts, your PA must have an active data subscription. If payment fails, and you wish to reactivate your PA, a $69 re-connection fee will be assessed, in addition to the uncollected Performance Account Fee. Send a support ticket immediately to let us know. If payment is not made within 24 hrs after payment failure your Account will not be reconnected.
2.
Cancelled Recurring Payments. If you cancel your recurring payment
(accidentally or regretfully), and your account therefore expires, we are unable to reactivate the account. It requires us to establish a new account for you and manually adjust the account balance/ ALTV. As a one time courtesy, you will be permitted to pay a $69 reconnection fee along with the subscription fee and we will recreate the account. Your profit will be added to the new account but all accrued days will be lost. (You will need a
min of 10 new, actively traded days).
Please know we are always here to help, so send us a ticket if you need any assistance!