NO REFUNDS- How to Cancel or Update Your Subscription

This is the trader's responsibility to cancel any recurring subscriptions or automatic payments, and NO REFUNDS will be issued.   Failing an Evaluation does not automatically cancel your subscription. You will continue to be charged every 30 days unless you personally log in and cancel.  

If you paid via PayPal, there are TWO STEPS.  

To cancel your subscription please log into LeelooTrading.com member's area and you will see a blue 'cancel' link (photo below):
 


  • If you paid with Stripe.  By clicking CANCEL your task is complete.  You will immediately receive a confirmation email and also the blue 'cancel' link will no longer appear.
  • If you paid with PayPal, you need to complete one more step.  Clicking CANCEL will lead you to log into PayPal.
  • In PayPal you can then cancel or update your subscription.

 


  • A Pop-Up will confirm you wish to cancel

 
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  • Once you have cancelled correctly, PayPal will show in green letters that it is cancelled and you will get an email from both Leeloo and PayPal confirming the cancellation.  
  • If you do not receive that email, you will need to go through the steps again.
Your member's area will look like this once you have cancelled correctly... 
 
A Friendly Reminder...

1. Failed Recurring Payments. Please make note of each account's renewal date and ensure your information is up to date and will process successfully on your renewal date. For any 'Failed Payments' on recurring payments we cannot roll profit for you. If you have a 'failed recurring payment' we cannot help once the account is gone and cannot roll profit into a new account. So, make sure to check your payments BEFORE renewal date.
    
  • If you use PayPal, you will need to contact them for how to update any payment details.
   
  • If you use a credit card and choose Stripe as your payment gateway, you can log into your member's area and go to 'useful links' and click on 'update credit card info'.

2. Cancelled Recurring Payments. If you cancel your recurring payment and your account therefore expires, we unfortunately cannot get that account back and we cannot roll profit to a new account.

So, if you have profit at the end of your month, and you have already cancelled your account, we cannot bring that account back AND we cannot roll profit into a new account.